Priority Care Membership

Dalian Medical Concierge Services Limited is a unique health care service offered primarily to holders of Group Health Insurance Policies in Trinidad and Tobago. Dalian's primary goal and mission is to afford the Group Health Insured AND his or her Dependents (who are covered under the Insured's policy) with peace of mind through personalized medical management WHENEVER they are faced with a health challenge or medical situation WHETHER the health issue is a simple or serious one.

Dalian is committed to pioneering the provision of this new distinctive service to Group Health Insureds within Trinidad and Tobago. To enable it to provide a comprehensive and holistic service, which is of benefit to all of its clients, Dalian has aligned itself to the major insurance companies in Trinidad and Tobago (which carry group health portfolios) and has formed strong relationships with several private medical services and ALL of which are dedicated to improving the patient experience by allowing Independent Medical Management to be performed by Dalian at their institutions FOR THE PATIENT'S BENEFIT.

To the extent that is needed Dalian can also, through its foreign affiliates, facilitate your access to the top foreign medical providers within the United States, the United Kingdom and Europe, and within the highly competent medical destination of Colombia. We are also at present building a regional network to cater to the client travelling within the Caribbean.

Dalian is comprised of a dedicated, well respected and experience team of medical and medical management experts ALL of whom are passionately driven to personalize the too often impersonal and complex medical experience, and ALL of whom are dedicated to ensuring that the patient experience at the private hospital within the Dalian network is as seamless and comfortable as possible.

We are available and accessible 24/7/365 to guide and support you through your health challenge and manage your case from diagnosis to treatment. Our goal is to ensure that your focus is on recovery and you have the least hassle as possible in particular with respect to upfront deposit payments, access issues and administrative follow up with the insurance companies for reimbursement.

When you are faced with a medical situation and are at your most vulnerable no longer will you be burdened with the financial hassle of paying a huge upfront deposit before you are attended to by a doctor or admitted to a private hospital within the Dalian network. No longer will you be subjected to the tedious process of completing paperwork (in many cases cumbersome) before you are admitted to access private health care. No longer will you have to shuffle paperwork back and forth between private hospital and insurance company. No longer will you have to wait for months for reimbursement. The confusing and many times time-consuming medical process will be made easier whether you need surgery or simply a second opinion. We are at your beckon call to walk you through the medial process and address ANY issues or concerns which you have along the way, WHETHER they are medical or administrative. At the end of your care you receive a single bill with all of your costs, from hospital fees to doctor's fees and medication. BEST OF ALL, you only pay a minimal upfront deposit to the hospital, sign your claim form and we take care of the rest of the paperwork while YOU CONCENTRATE ON GETTING BETTER.

Ensuring that you have peace of mind when confronted with a health care challenge, WHETHER simple or serious, is our main priority!

• 24/7/365
  • (i) Our local hotline numbers give you 24/7/365 access to on call senior medical advisers
  • (ii) Your names and that of your dependents are registered at all participating medical providers/hospitals within our local network. Simply show one form of photographic identification and you are immediately admitted and attended to
    
    
• PREMIUM QUALITY
  • Aligned to the premium hospitals locally, regionally and internationally, including Colombia
    
    
    
• INTERACTIVE MEDICAL MANAGEMENT
  • (i) Telephone medical triage
  • (ii) Further consultation if required after A&E treatment
  • (iii) Consultation as to the appropriate type and approximate cost of surgery/treatment as well as to reputable and experienced surgeons/specialists
  • (iv) Consultation on best value-added provider We will provide you with recommendations. Choice is at your discretion.
  • (v) Consultation with attending physician/surgeon
  • (vi) Consultation on length of stay at hospital
  • (vii) Moderating all admission/discharge issues
  • (viii) Active response, at the highest level, to all medical issues during period of care, whether In-Patient, Out-Patient, A&E or Elective Surgery
  • (ix) Where appropriate, we liaise with international providers to ensure that the best options are made available to you and that all relevant documentation etc. are forwarded as needed
  • (x) Consultation, post-treatment, if required
    
    
    
• HOSPITAL PERKS
  • (i) Minimal upfront payment – 0% / 25% / 35% which represents Co-Payment Quantum of upfront payment is dependent on your level of coverage
  • (ii) Express admission & discharge
  • (iii) 24/7/365 hotline to key decision makers
  • (iv) On Site Personnel
  • (v) Room upgrades upon availability
  • (vi) Flexible admission and discharge times
  • (vii) Minimize paper work as it is now driven by Providers

• COST CONTAINMENT
  • (i) Due to hands-on medical management – Estimated at 10% - 30% saving
  • (ii) Negotiated Standard Discounting – In Progress
  • (iii) Detailed reviews of all significant billings
  • (iv) Selective deep-discounting where appropriate
  • (v) Opportunity cost with respect to operational, administrative and financial involvement
  • Slashed A&E Fees to $250 in most cases
    
    
• ADMINISTRATIVE EASE
  • Just sign the claim form and return home to recover. Dalian handles all further paper work to ensure expeditious settlement of your claim.
  • Make signing up for this plan your top priority! It's worth the peace of mind!

We have developed strong relationships and have secured exclusive arrangements with several of the top private medical hospitals/providers across the country ALL of which have solid reputations for providing high quality health care and medical services and ALL of which are dedicated to improving the patient experience.

TRINIDAD & TOBAGO PROVIDERS

• NORTH
  • Westshore Medical Hospital
    
  • The Medcorp Group of Companies
    
  • St. Clair Medical Centre
    
  • Brian Lara Cancer Centre
    
  • Caribbean Heart Care
    
  • Goodhealth Medical Centre
    
  • Doctor's Radiology Centre
  • St. Clair MRI Centre
  • Caribbean Vascular & Vein Clinic
  • Fracture and Orthopaedic Clinic Ltd
  • Advanced Cardiovascular Institute/
  • Cardiovascular Associates Limited
  • Trinidad MRI Centre
  • Alexandra MRI
  • Neuroaxis Limited
    
    
    
    
• SOUTH
  • Gulf View Medical Centre
    
  • Southern Medical Services Limited
  • Southern Medical Clinic
  • Southern Medical Oncology Centre
  • Southern Medical Catherisation Lab
  • Surgimed Clinic
  
  
  
  
• EAST
  • St. Augustine Private Hospital
  • Medical Associates St Joseph
  
  
   
• TOBAGO
  • Dr Nathaniel Duke
  
  
   
• The local medical providers offer a huge spectrum of healthcare services including:
  • 24/7/365 Accident and Emergency Services
  • Full range of surgeries
  • 100% Cancer Care Centres
  • Catherisation Labs – Angiograms & Angioplasty
  • 27/7/365 Open Heart Surgeries
  • Most comprehensive ICU's in the private sector
  • Most advanced Imaging Techniques e.g. CT Scanners, MRI
  • Only Digital Mammography available in Trinidad
  • Approx 30 Dialysis Machines
  • 24/7/365 Laboratory Services – ISO certified
  • Network of approximately 75 Best Specialists on call 24/7/365
  • Over 200 Hospital Beds
  • 10 Accident & Emergency Doctors on call 24/7/365
  • And much, much, more!

REGIONAL PROVIDERS
Our Regional network caters to clients travel on business or pleasure within the Caribbean. Our regional providers Include:

ANTIGUA
Belmont Clinic

BARBADOS
Sandy Crest Medical Centre Inc
The Coverely Medical Centre Inc
Bayview Hospital

GRENADA
St. Augustine's Medical Services Inc.

GUYANA
Dr Balwant Singh Hospital Inc

JAMAICA
University Hospital of The West Indies, Tony Thwaites Private Wing

ST. LUCIA
Medical Associates Ltd (Tapion Hospital)

INTERNATIONAL AFFILIATES
To the extent that is needed Dalian can also, through its foreign affiliates, facilitate your access to the top foreign medical providers within the United States, the United Kingdom and Europe, and within the highly competent and competitive medical destinations of Colombia and Panama.

USA, UK, EUROPE
Olympus Limited – Managed Care Agents to the major hospitals in the US, UK and Europe
International Triage Network – Managed Care Agents to Major Hospitals in North America

COLOMBIA
Coomeva Medicina Prepagada – Managed Care Agents to the major hospitals in Colombia

We have finalized an agreement with Coomeva Medicina Prepagada to enable you, should the need arise, to access medical care in Colombia's top hospitals (in Bogota, Medellin and Cali)

PANAMA
Panama - International Triage de Panama, LLC - Managed Care Agents to Major Hospitals in Panama, including affiliates of The US Based - John Hopkins, Cleveland Clinic and Baptiste,Miami

INTERNATIONAL AFFILIATES

• Olympus Limited
  Negotiated discounting ranges from 40% to 60%!
  
  
• International
  International Triage Medical Networks - Negotiated discounting ranges from 40% to 60%!
  
  
• Coomeva Medicina Prepagada
  Very competitive pricing! Quotations will be provided upon request.
  
  
• Panama
  International Triage de Panama - Negotiated discounting ranges from 40% to 60%!
  
  

TRINIDAD AND TOBAGO PROVIDERS

• Accident & Emergency Deposits/Fees
  Deposits slashed from as high as $1000.00 and are now as low as $250.00 at all local network providers.
  Initial fees are as follows;
  Gulf View Medical Centre - $400.00
  Westshore Medical Hospital - $500.00
  St. Clair Medical Centre - $250.00
  Southern Medical Clinic - $350.00
  St. Augustine Private Hospital - $500.00
  Medical Associates - $450.00
  

These reduced accident & emergency facility fees allow the Dalian client:

ACCESS to premium private hospital and well reputed and experienced physicians (24/7/365) for any, inclusive of the most minor of medical concerns, at competitive pricing (comparable to GP) WHENEVER you need to, (whether a public holiday or a weekend), at WHATEVER TIME you need to, you can access medical care, for a MINIMAL FACILITY FEE!

To access medical care at a SINGLE institution, in the most part, capable of providing ALL required testing, treatment (inclusive of specialist treatment) and medical care! The Dalian client will be able to receive COMPREHENSIVE TREATMENT and medical care under ONE roof, without the unnecessary delay (and wastage of time) associated with the need for referrals to specialist doctors, medical laboratories etc.

• Hospitalisation Fees
  Standard 10% discount on all of St. Clair Medical Centre & Southern Medical bills (in so far as they relate to hospitalization fees!)
  
  
• Participating Medical Practitioners and Specialised Clinics
  For accident & emergency cases, 10% discount (on average) and minimal Upfront deposits on the following Doctor's fees!
  
  
  • Dr. Dale Maharaj – General & Vascular Surgery
  • Dr. Steve Mahadeo – Neurosurgery
  • Dr. Robert Ramcharan – Neurosurgery
  • Dr. Derrick Lousaing – Orthopaedics
  • Dr. Godfrey Araujo – Orthopaedics
  • Dr. Kayoum Ali – Internal Medicine & Cardiology
  • Dr. Rupert Indar Jnr – Orthopaedics
  • Dr. Ronald Henry – Cardiologist
  • Dr. Nathaniel Duke - Our Tobago Resource
  • Dr. Peng Ewe - ICU Specialist
  • ACI Trinidad
  • St Clair MRI
  • Trinidad MRI
  • Cardio Vascular Associates
  • Alexandra MRI
  • St Augustine Laboratories
  • Neuraxis Limited
  • Caribbean Vascular & Vein Clinic
  • Caribbean Heart Care
  • Fracture & Orthopaedic Clinic Limited
  • St. Agustine Medical Labarotory

Updates will be posted.

GORDON GATT - DIRECTOR
Gordon Gatt has dedicated the majority of his career, namely some 45 years to the insurance industry in Trinidad and Tobago and the Caribbean, holding managerial and Senior Executive positions in some of the most well-known and highly reputed insurance companies both locally and regionally.

His insurance career had its start at ALlCO (now PALIC) where he served for almost 10 years as the Manager, Group Health Department, a Barbados based position which charged him with the portfolio and responsibility for the Eastern Caribbean Islands.

After his exit from ALICO, Gordon joined United Security Life Insurance Company Limited where he served for some 3 years as its Executive Manager of The Caribbean in charge of the development of the company's group health portfolio. Gordon also, for some 6 years, was part-owner of Paramedical Services Limited, a primary health care company which, amongst other services, conducted for local insurance companies, laboratory tests on new applicants for life and health insurance.

Gordon joined the Caribbean Insurance Company Limited (now the Beacon Insurance Company Limited "the Beacon") in 1988 as Manager-Employee Benefits. In 2006 he was promoted to Vice-President Group Services, a position which he holds to date. His dynamic and charismatic leadership has contributed to the group health portfolio, under his supervision, expanding across the Caribbean from Trinidad to Barbados, Grenada, St. Lucia, Dominica, St. Vincent, St. Kitts and Suriname. His initiative and drive have also led to him serving as a member of the Executive Management Team at the Beacon, Mr. Gatt retired from Beacon in 2013.

Gordon has attended, actively participated in and benefited from numerous seminars, training sessions and courses including a group underwriting and administration work seminar held at the Swiss ReInsurance Academy in Zurich in 1992. He also, for around 6 years in the 1990's, served as a committee member of the Institute of Insurance Association and was a committee member of the Insurance Association of the Caribbean.

Gordon brings with him a lifetime and wealth of invaluable experience and knowledge as it relates to group health insurance.

He became a member of the Board of Directors of Dalian Medical Concierge Services Limited in November, 2012.

IAN KALLOO CA - MANAGING DIRECTOR
Ian Kalloo is a Chartered Accountant having qualified as a member of the Association of Chartered and Certified Accountants UK in 1988, and having received recognition from the Association as one of its highest scoring Trinidad graduates in 1988.

Ian began his career in 1984, as an Auditor at one of the leading and most highly esteemed accounting firms within Trinidad and Tobago, namely Price Waterhouse Trinidad and Tobago. In 1990 he was promoted to Assistant Manager, a position which he held until 1992 at which point he departed from the firm.

Following his exit from Price Waterhouse, Ian held several senior executive positions in some of most successful and thriving companies in the service industry within Trinidad and Tobago including but not limited to, Prestige Holdings Limited (where he served in multiple managerial position including General Manager Designate from 1992 to 1996), SM Jaleel and Company limited (where he served as Vice President-Caribbean Operations from 1996 to 2001), and Medcorp Limited (where he held the position of Chief Executive Officer (CEO) form 2002 to 2005.)

As CEO of Medcorp limited, Ian dedicated himself to the development, establishment, and implementation of customer service protocols so as to provide as much comfort and ease as was possible to patients and their visiting and concerned family members whilst the relevant medical issues were being treated with.

During his stint at Medcorp limited, and through making himself accessible and available to all patients, he obtained an intimate exposure to the issues and concerns, financial and otherwise, which patients and their families were confronted with whilst facing medical dilemmas.

His insight into these critical issues and his drive to resolve same, and make the patient experience as smooth as possible, lead to his recognition and involvement in several health initiatives both in the public and private sector, including his participation in the health sub-committee of the national Vision 20-20 project and his service and appointment as President of the Private Health Institutions Association of Trinidad and Tobago in 2003.

It was through his commitment to patient satisfaction and customer service, that he, together with dedicated physician and vascular surgeon Dr. Dale Maharaj, developed and founded Dalian Medical Concierge Services Limited ("Dalian"), so as to facilitate a seamless medical experience at the hospital/medical providers within the Dalian network through the provision of, amongst other services, interactive medical and case management services, 24/7/365 accessibility to senior medical advisors and hospital perks including minimal deposit depending on level of insurance coverage.

Ian was appointed Managing Director of Dalian in December 2009, and continues to serve as same to date.

DR. DALE .A. MAHARAJ MBBS. FRCS. FJCS. FICA. CWS. FACS - MEDICAL DIRECTOR / HEAD OF MEDICAL MANAGEMENT
Dr. Dale Maharaj has been a medical practitioner for almost 20 years, obtaining his MBBS from the University of the West Indies in 1994, under a full government scholarship.

He began his career in the public service as a Medical Intern at the Ministry of Health (1994-1995) and thereafter as a House Officer employed by the North West Regional Health Authority (1995-1997)

In 1998, Dr. Dale specialised in General Surgery obtaining his FRCS from the Royal College of Surgeons, Ireland.

He immediately embarked on perfecting and putting his new specialty into practice working as a Casualty Officer and Surgeon at Medical Associates Private Nursing Home (Jan 1997 – Dec 1999), the Registrar General Surgeon at the Port of Spain General Hospital (Jan 1999 – Jul 2000) and a Consultant General Surgeon at the Sangre Grande District Hospital (Jul – Sept 1999).

Dr. Dale was awarded a Fellowship of the International College of Surgeons in 2000 and sub-specialised in vascular surgery following and consequent upon the completion of a Vascular Fellowship at Albany Medical College, New York from July 2000 to July 2001. IN 2007, he obtained his diploma in surgical infections from the Surgical Infectious Society of Europe and he also became and American Board certified Wound Care Specialist in the said year. In 2010, he became a certified PSSD Technician, obtaining this qualification from the Dellon Institute, Boston.

Dr. Dale joined the medical team at St. Clair Medical Centre limited, one of Trinidad's leading private health care institutions, in 2002, serving as a Consultant General and Vascular Surgeon, and was appointed Surgical Administrator in 2009, a position which he still holds.

He has authored and/or contributed to over 60 articles which have been published in several international peer reviewed journals including but not limited to the West Indian Medical Journal, the American Journal of Medicine, the British Journal of Surgery, the European Journal of Vascular and Endovascular Surgery, the Journal of Vascular Surgery, the International Journal of Clinical Practice. He has also co-authored six textbook chapters on vascular surgery.

He has received numerous awards including being named "Leading Health Professional of 2000" by the International Biographical Centre Cambridge, England in 2006, and is and has been a member of various surgical societies including the International Surgical Society, the Association of Vascular Surgeons of Great Britain and Ireland, the Surgical Society of Great Britain & Ireland, The Peripheral Vascular Surgical Society, the Surgical Infection Society of Europe and the American College of Surgeons.

He has also served as lecturer in General Surgery at the University of the West Indies and was appointed and served as an Honorary Consultant at the Port of Spain General Hospital from July 2001 to July, 2009.

Dr. Dale has also founded and is the Chairman/Clinical Director of the Trinidad Wound Care Centre ltd and the Caribbean Vascular and Vein Clinic. Together with his partner Ian Kalloo, he co-founded Dalian Medical Concierge Services Limited with the aim of affording interactive medical case management services to those who desired same. He was appointed Director and the Head of Medical Management at Dalian in December of 2009, a position which he holds to date.

HENRY PETER GANTEAUME FCA - CHAIRMAN/DIRECTOR
Henry Peter Ganteaume, is a Chartered Accountant who qualified as a member of the Institute of Chartered Accountants in England and Wales in 1969. Mr. Ganeaume trained with Price Waterhouse in Trinidad and Tobago and England and rejoined the firm in 1970. He was admitted as a Partner in 1976 and was appointed Senior Partner in 1992 following the merger of Price Waterhouse Coopers and served in this capacity until 1999.

During his tenure at PWC, Mr. Ganteaume's career encompassed the provision of auditing, assurance and corporate financial advisory services to many of the largest corporate entities in Trinidad and Tobago. He has authored, contributed to and presented numerous papers and articles relative to accounting standards reform and business improvement practices. He has also served as a council member on the Accounting Standards Committee of the Institute of the Chartered Accountants of Trinidad and Tobago and has been appointed by the Trinidad & Tobago Government to serve on Fiscal Review Committees.

In mid-1999, Mr. Ganteaume joined Guardian Holdings limited (GHL) as its Group Chief Executive Officer (CEO) and Director, a position which he held until his retirement in June, 2006. As GHL's group CEO, Mr. Ganteaume led GHL's financial services group, redefining group strategy and propelling GHL to its current position of prominence in the financial services industry.

Mr. Ganteaume has to date remained a Non-Executive Director of GHL and of many of its group subsidiary companies. He is also a member of GHL's Audit Committee. He also serves as the Non-Executive Chairman and Financial Adviser to a number of Trinidad and Tobago based private companies in the manufacturing and service industries, including Dalian Medical Concierge Services limited ("Dalian.")

Mr. Ganteaume brings with him extensive knowledge of the insurance industry together critical experience in business building and strengthening initiatives both of which have and will undoubtedly continue to support Dalian's strategies for growth and diversification.

DR. STACEY-ANN RAMJITSINGH-SAMUEL DDS - DIRECTOR
Dr. Stacey-Ann Ramjitsingh-Samuel is a dentist by trade, having graduated with honours from the School of Dentistry, University of the West Indies in 2003.

Dr. Stacey-Ann began her career in the public sector serving as a doctor of dental sciences in the Oral and Maxillofacial Surgery Department in the Port of Spain General Hospital from 2005 to 2009.

In 2005, Dr. Stacey-Ann joined a private practice offering a multitude of dental services inclusive but not limited to aesthetic dentistry to both adults and children.

Her dedication to patient care and delivery of high quality service, as well as her personable nature, has led to an ever increasing client base and a flourishing private practice which she maintains to date.

In 2009, Dr. Stacey-Ann participated in and successfully completed an implantology programme at the Pikos Implant Institute in Palm Harbor Florida and, in 2012, she was trained in the use of botulinum toxin A and dermal Fillers at the Esthetic Skin Institute Fort Lauderdale, Florida.

In addition to her private practice, Dr. Stacey-Ann has, since 2011, served as Chairman of the Caribbean Vascular and Vein Clinic.

In 2012, she was extremely instrumental, and led the charge, in the extension of the services being offered by Caribbean Vascular and Vein Clinic to include aesthetic services.

Dr. Stacey-Ann became a member of the Board of Directors of Dalian Medical Concierge Services Limited in December, 2009.

TRACEE-ANN KALLOO LLB, LEC - DIRECTOR/CORPORATE SECRETARY
Tracee-Ann Kalloo is an Attorney at law by profession having obtained her llB (with Honours) from the University of the West Indies in 2007 and having obtained her IEC from the Hugh Wooding Law School in 2009.

In 2009 Tracee-Ann was admitted to practise law in the Supreme Court of Trinidad and Tobago. She immediately entered into practice, joining one of the most prominent and well respected legal firms within Trinidad and Tobago ("the firm") where she served as an Associate in its Dispute Resolution and Risk Management Department.

During her tenure as an Associate at the firm, Tracee-Ann worked closely with, and was mentored by, the firm's Partner/Service line Leader in charge of its Dispute Resolution and Risk Management Deparment.

She was exposed to and actively involved in a multitude of legal matters which treated with medical, health care and insurance related issues, including but not limited to medical negligence, personal injury and incidental insurance related claims. Her participation in these matters facilitated her introduction to best medical specialists in the medical fraternity, several of whom she worked closely with to understand the medical intricacies of the particular case and to draft their witness statements/summaries.

In April of 2012 Tracee-Ann amicably left the firm to join Dalian Medical Concierge Services Limited (Dalian) as its Corporate Secretary, a position which she holds to date.

In addition to her corporate secretarial functions Tracee-Ann works alongside Dalian's Managing Director providing critical assistance in the day to day management of the Company's affairs.

Tracee-Ann became a member of Dalian's Board of Directors in December, 2009. In 2013 she was appointed Chief Operating Officer of Dalian.